CUSTOMER CARE
Refund & Rework
Starter policy. Exact package-specific limits will be finalised before paid checkout goes live.
If we materially miss the brief
Contact us at hello@makeyoustop.com with the specific issue. Where the delivered work materially misses information or requirements supplied in the original brief, the applicable package may include a defined rework process.
Changes to the brief
New concepts, changed claims, new assets, different audiences, new products or a change of creative direction after production may fall outside included rework and may require a new order or additional fee.
Refunds
Refund eligibility will depend on the package, work already completed and applicable consumer law. The final checkout terms will state the relevant process before purchase.
Platform performance
A creative asset not receiving a particular number of views, clicks, followers or sales does not by itself mean the service was not delivered as agreed, because platform and audience performance cannot be guaranteed.